Refund policy

Refund Policy

Last updated: 27 October 2026

1. Scope

This policy applies to digital products and subscription products sold by Secordit Intelligence Ltd through secordit.co.uk.

2. Digital products

Apart from your legal rights set out in sections 2A and 3, we don't offer a separate money-back promise on digital products.

Apart from cancelling under section 2A, refunds are not normally provided because a buyer changed their mind, no longer needs the product, expected a feature not included in the product listing, or did not achieve a particular commercial, regulatory or compliance outcome.

2A. Your 14-day cancellation right for digital content (consumers)

If you buy as a consumer, UK law (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) normally gives you 14 days from purchase to cancel a contract for digital content.

For products that show a consent box at purchase, before you can buy we ask you to tick it to give your express consent to the download being made available straight away, before the 14-day cancellation period ends, and to acknowledge that you lose your right to cancel once the download or access has begun. The box isn't ticked in advance, and you can't add the product to your basket from its product page without ticking it. If an order is ever placed without the box being ticked, you keep your 14-day right to cancel even if you have already downloaded it. We confirm your consent and acknowledgement in your order confirmation email. For any other digital product, we don't ask for this consent, so you can cancel within 14 days of purchase even if you have already downloaded or accessed it.

To cancel, email intel@secordit.co.uk with your order number within 14 days of purchase. For a product where you ticked the consent box, you can cancel only if the download or access has not yet begun. This does not affect your rights if digital content is faulty or not as described (see section 3).

3. Faults and delivery problems

If you buy as a consumer, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose and as described. If it isn't, you're entitled to a repair or replacement, at no cost to you, within a reasonable time. If that's impossible, or we don't do it within a reasonable time and without significant inconvenience to you, you're entitled to a price reduction, which can be up to the full price.

If faulty digital content damages your device or other digital content because we didn't use reasonable care and skill, you may be entitled to have the damage repaired or to compensation.

If digital content is faulty, corrupted, incorrectly delivered or materially different from the product description at the point of sale, contact us so we can provide an appropriate remedy where required.

4. Subscription products

Live subscription products are billed on the frequency shown on the product page and at checkout. A buyer may cancel at any time to stop future renewal charges. Product-page and checkout terms govern access, cancellation and any refund applicable to the current billing period.

5. Support scope

Support is limited to product access, downloads, billing, licence queries, factual corrections and product-update queries. It does not include legal or regulatory interpretation, emergency incident response, implementation work or review of buyer systems.

6. Requesting help or a refund review

Email intel@secordit.co.uk with your name, order number, product, purchase date and a short explanation of the issue. We normally review refund and access issues within 3 business days. Payment-provider processing times may vary after a refund is approved.

7. Statutory rights

Nothing in this policy limits statutory rights that cannot lawfully be excluded.

8. Operational intelligence disclaimer

Secordit Intelligence products are operational intelligence and compliance readiness materials. They do not constitute legal advice and do not guarantee regulatory outcomes. Buyers should verify current legal requirements against official sources and seek legal advice where required.

9. Governing law

This policy is governed by the laws of England and Wales.

10. Model cancellation form

If you want to cancel, you can email us or complete and return this form (you don't have to use it).

To: Secordit Intelligence Ltd, 149 Milton Road, Hartlepool, TS26 8EA. Email: intel@secordit.co.uk

I/We hereby give notice that I/We cancel my/our contract for the supply of the following digital content: [product name]
Ordered on: [date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: